DOMESTIC RETURNS & EXCHANGES
(US ONLY)
We offer store credit or exchanges only for regular-priced items returned within 7 days of delivery.
We offer store credit or exchanges only for regular-priced items returned within 7 days of delivery.
Items sold at special promotional pricing are final sale and are not eligible for return, refund, or exchange.
Items being returned must be unworn, unwashed, and in original condition with all tags attached. Once your return has been received and inspected, a store credit will be issued via email. If you selected an exchange, your replacement order will be shipped once your return has been approved.
Shipping charges are non-refundable.
A 10% restocking fee may be assessed on future returns for customers found to abuse the return policy, including excessive returns within a single order or over a short period of time.
Returns and exchanges from online orders are not accepted in-store. Store credit issued from online orders may only be redeemed online.
We do not offer refunds to the original payment method except where required by applicable law.
US only – Start a return or exchange
INTERNATIONAL RETURNS & EXCHANGES
(EXCLUDING EU MARKETS)
Regular-priced items may be returned within 7 days of delivery for store credit or exchange only.
For international orders, shipping and returns are fully supported through Global-e.
Items sold at special promotional pricing are final sale and are not eligible for return, refund, or exchange.
Items must be returned unworn, unwashed, and in original condition with all tags attached. Once received and inspected, an exchange or store credit will be issued in accordance with the return request submitted through the return portal.
International returns include:
- Prepaid return shipping labels
- Customs-supported return processing
- End-to-end tracking throughout the return journey
- Reduced risk of delays or lost packages
Refunds to the original payment method are not available except where required by applicable law.
INTERNATIONAL – Start a return or exchange
EUROPEAN UNION RIGHT OF WITHDRAWAL
(EUROPEAN UNION AND APPLICABLE EFTA MARKETS)
Customers located in the European Union AND APPLICABLE EFTA MARKETS may be entitled to a statutory 14-day Right of Withdrawal for eligible online purchases.
This right allows consumers to cancel an eligible order within 14 days of receiving the goods without providing a reason.
To exercise this right, customers may submit a withdrawal request using our online withdrawal process.
Customers exercising the statutory Right of Withdrawal are responsible for the direct cost of return shipping unless otherwise required by applicable law.
Refunds for eligible withdrawal requests will be processed in accordance with applicable consumer protection laws and may include refunds to the original payment method where required by law.
For eligible orders, a withdrawal request may be submitted here.Countries eligible for EU and applicable EFTA consumer rights
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
The Right of Withdrawal may also apply to eligible orders shipped to the following European Free Trade Association (EFTA) markets:
Iceland, Liechtenstein, Norway, and Switzerland.
Start a Withdrawal Request
SHIPPING
What is the processing time?
Orders can take 1-3 business days to be processed. Please note: We are unable to edit or change any orders that are already in transit. Due to California state law, we are required to collect additional taxes for orders from certain states.When will my expedited order ship?What if my package is marked as delivered but it’s nowhere to be found?
Is there a fee for refused / return to sender orders?
SHIPPING CLAIMS
Please Note: We have partnered with Guide Package Protection to protect your order from valid loss, theft, and in transit damages. Signs of false claims or abuse will result in permanent loss of coverage.What is Guide Package Protection?
When can I file a claim and how long does it take to resolve?
Start a Shipping Claim
ORDERING
Customer Care operates Mon – Fri from 8:00 AM to 5:00 PM PDT When will my order ship?Can I cancel my order?
Are international customers responsible for duties, taxes, and tarrifs?
Can I place an order for a custom item online?Are orders paid with gift card also subject to duties and taxes?How are duties and taxes determined by customs on discounted items?
STORES
Los Angeles StoreMiami StoreWhat is your in-store return policy?Do you accept online returns in-store?
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CUSTOMER CARE
Operates Mon – Fri from 8:00 AM to 5:00 PM PDT
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